FAQ
The answers to the questions you'd actually ask, plus the ones you didn't know to ask.
Q:Do you have a brick and mortar store in Atlanta?
A: No, we're online only. But maybe someday!
🛒 Ordering & Payment
Q: How does this whole thing work?
A: You pick a strangely charming shirt → we print it on demand → ship it to you. No warehouses full of unsold tees. Just shirts that exist because you wanted them to.
Q: Can I change or cancel my order after I place it?
A: Not always, but If you catch us in the first few hours after you order, probably yes. Just email us at info@lofianimalshirts.com ASAP with your order number
However, once our supplier starts production (usually within 24 hours), we can't accept changes or cancellations
Q: What payment methods do you accept?
A: All major credit cards, Apple Pay, Google Pay, Shop Pay, and PayPal. Whatever's easiest at checkout.
Q: Is your site secure?
A: Yes. Shopify handles checkout with SSL encryption. We never see, store, or touch your card info.
📦 Shipping & Delivery
Q: How long until my shirt arrives?
A: Typical delivery is 6–10 business days for both US and international orders (3–5 business days for production + 3–5 business days for shipping).
Q: Do you ship internationally?
A: We currently ship to the United States, Canada, European Union (EU), United Kingdom, Australia, and Japan. If you're somewhere else and you really want a shirt, email us — we'll see what we can do.
Q: Where do you ship from?
A: Orders are printed to order by our fulfillment partners. The production and shipping location depends on the product and your delivery address.
Q: Will I get a tracking number?
A: Yes — you'll get an email with tracking as soon as your order ships.
Q: My package says delivered but I don't have it. Help.
A: First, check around your porch, mailbox, and with neighbors. If 48 hours pass and still nothing, email us with your order number and we'll work with the carrier to sort it out.
👕 Sizing, Fabric & Care
Q: How do your shirts fit?
A: Most of our tees are Bella + Canvas 3001 — a classic unisex fit. They run true to size, but lean slightly fitted compared to a Hanes Beefy-T. If you're between sizes, size up.
Q: Do you have a size chart?
A: We do — full measurements for every style live on our Size Guide.
Q: What are the shirts made of?
A: Our Classic Tees are 100% airlume combed and ring-spun cotton, 4.2 oz/yd². Soft, breathable, drapes nicely, doesn't pill. Heather colors contain some polyester.
Q: How do I wash them so the print doesn't crack?
A: Cold water, inside out, tumble dry low (or hang dry — even better). Skip the bleach and the iron-on-the-print. Treat them well and they'll last for years.
❤️ The Cancer Society Donation
Q: Is the donation real?
A: Absolutely. We donate 5% of profits to the American Cancer Society. We track it and donate quarterly.
Q: Why the American Cancer Society?
A: The ACS funds research, supports patients, and pushes for better treatment. Doing something small that adds up over time feels right.
Q: Can I see proof of the donations?
A: We're working on adding a "Donations to date" counter to the site. Until then, email us and we'll share receipts.
🎨 Custom Designs & Wholesale
Q: Can you make a shirt for a specific animal you don't have yet?
A: Maybe! Email us at info@lofianimalshirts.com with what you have in mind. If we love it, we'll add it to the lineup.
Q: Do you do wholesale or bulk orders for events/companies?
A: We can. Email info@lofianimalshirts.com with quantity, sizes, and timeline and we'll see what's possible.
📬 Still Have Questions?
Email us at info@lofianimalshirts.com Craig actually reads every email.